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  • Can I change my appointment time?
    Absolutely. We are happy to offer complimentary rescheduling for any changes made at least 24 hours before your scheduled session. We know that life is unpredictable. Should you need to reschedule with less than 24 hours' notice, we've set up a thoughtful option for you. A new appointment can be scheduled upon payment of a €25 fee per hour of the originally booked session. Kindly note that if you do not reschedule before the 24-hour window, the session will be considered forfeited. This policy helps us ensure we can serve all of our clients effectively.
  • What if I'm running a little late?
    We understand that life can be unpredictable, and delays can happen. That's why we've built in a 15-minute grace period for your appointment. If you are running late, please know that we will be happy to start your session upon your arrival, and it will end at the originally planned time. However, to ensure our schedule runs smoothly and respects the time of every client, we are unable to accommodate arrivals later than 15 minutes. If you are more than 15 minutes late, your session will unfortunately be canceled and considered a no-show. If you know you are going to be late, please contact us as soon as possible.
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